Privacy Policy

PRIVACY POLICY
Brakes To You LLC  |  Effective Date: July 16, 2026
Brakes To You LLC (“Brakes To You,” “we,” “us,” or “our”) provides mobile brake and suspension repair services. This Privacy Policy describes how we collect, use, and share information when you visit our website (the “Site”), request a quote, or book service with us. By using the Site, you agree to the practices described in this Policy.
1. Information We Collect
Information You Provide to Us
When you request a quote, book an appointment, or contact us, we may collect:
Contact information, such as your name, phone number, email address, and service address.
Vehicle information, such as year, make, model, mileage, and a description of the issue you are experiencing.
Payment information, such as your card details, which are collected and processed by our third-party payment processor. We do not store full payment card numbers on our own systems.
Communications you send us, including messages, call notes, and appointment details.
Information Collected Automatically
Like most websites, we and our service providers may automatically collect certain technical information when you visit the Site, including your IP address, browser type, device type, pages viewed, and referring website. This information is collected through cookies and similar technologies and is used to operate and improve the Site.
2. How We Use Your Information
We use the information we collect to:
Provide quotes, schedule appointments, and perform mobile repair services at your location.
Communicate with you about your appointment, including confirmations, reminders, technician arrival updates, and follow-ups.
Process payments and maintain service records, including warranty records.
Respond to your questions and requests.
Operate, maintain, and improve the Site and our services.
Comply with legal obligations and enforce our Terms and Conditions.
We do not sell your personal information, and we do not use your information for third-party advertising.
3. How We Share Your Information
We share personal information only as needed to run our business:
Service providers. We use trusted third-party providers to operate our business, including our field service and scheduling platform, payment processor, accounting software, and website hosting and analytics providers. These providers may process your information only to perform services on our behalf.
Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Brakes To You, our customers, or others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
4. Text Messages and Phone Calls
If you provide your phone number, we may call or text you about your quote, appointment, or service (for example, appointment confirmations and technician arrival updates). These are transactional communications related to your service request. Standard message and data rates may apply. You may opt out of text messages by replying STOP at any time.
5. Cookies and Analytics
We may use cookies and similar technologies to keep the Site functioning properly and to understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site features. Because there is no industry consensus on how to interpret “Do Not Track” browser signals, the Site does not currently respond to them.
6. Data Security and Retention
We use commercially reasonable safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide services, maintain warranty and business records, comply with legal obligations, and resolve disputes.
7. Your Choices and Rights
Depending on where you live, state privacy laws (such as those in Tennessee, Texas, Colorado, and Florida) may give you certain rights regarding your personal information. Regardless of where you live, we extend the following choices to all of our customers and Site visitors. You may request that we:
Confirm whether we process your personal information and provide you access to it.
Correct inaccurate personal information we maintain about you.
Delete your personal information, subject to our need to retain certain records (such as invoices, service history, and warranty records) for legal and business purposes.
Provide a portable copy of the personal information you provided to us.
Because we do not sell personal information or use it for targeted advertising, there is no sale or targeted-advertising activity to opt out of. To exercise any of these rights, contact us using the information below. We may need to verify your identity before fulfilling a request, for example by matching the information you provide against our records. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your privacy rights. If we decline a request, we will explain why, and you may appeal our decision by contacting us again with the subject line “Privacy Appeal.”
8. Children's Privacy
The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
9. Third-Party Links
The Site may contain links to third-party websites, such as review platforms. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and revise the effective date above. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Brakes To You LLC
1227 Laurel Lane, Richardson, TX 75080
austin@brakestoyou.com    
888-311-1190